Complaint about NT WorkSafe Form

Have a concern or issue with NT WorkSafe?

NT WorkSafe is committed to serving the public of the NT and we want to know about any issues that arise.

If you disagree with a regulatory decision made by any NT WorkSafe inspector, officer, or the regulator we recommend that you read more about the internal review process, and, where needed, request a review by using the Application for internal review.

If you have a complaint in relation to the operations of NTWS, or the actions of any staff member, please let us know by:

  • Completing the attached complaint form, or preparing your own document.
  • Including any documentation or evidence that you wish to provide in relation to your complaint so that we fully understand your concerns and what you want to happen.
  • Emailing your complaint to AGD.NTWSComplaints@nt.gov.au.

Note that while NT WorkSafe can accept anonymous suggestions for improvement we are unable to respond to anonymous complaints as we cannot confirm details provided, request additional details or provide details of the outcome.  We assure you that any personal details provided in your complaint will be treated as confidential and used only for the purpose of addressing your concerns and monitoring our complaints handling performance.

NT WorkSafe aims to consider, investigate and finalise any complaint within 6 to 8 weeks from the day it is received. When we receive your complaint:

  1. Our Manager of Strategic Business and Support Services will send you an acknowledgement on the day or the next working day.
  2. Within 2 working days your complaint will be allocated to an Action Officer (usually a Manager or Director). The Action Officer will confirm that they do not have any conflict of interest and are able to consider, investigate and deal with your complaint.

In dealing with the complaint, the Action Officer may:

  • Contact you to agree on the precise nature and terms of your complaint, obtain further information, or clarify something. This may happen more than once.
  • Share details of the complaint with any person identified in your complaint, request a response from them to the matters you have raised, and consider the response they provide.
  • Identify and review any other information, document or evidence held by NT WorkSafe that is relevant to the complaint.

The Action Officer will review the total information and evidence provided by you and obtained through their further inquiries, and:

  1. Determine whether or not your complaint is substantiated.
  2. Recommend what, if any, actions may be taken to address the matters identified in the complaint.
  3. The Executive Director of NT WorkSafe will consider the Action Officer’s findings and recommendations. They will arrange to advise you of the outcome and actions that are in line with our corporate policies and what legislation permits us to do.

You may receive:

  1. an offer to meet with relevant staff to discuss the outcome, or
  2. a written explanation of what has been considered in making this finding and / or
  3. an outline of the actions being taken at NT WorkSafe in relation to the subject of your complaint, or any staff involved in the matters you raised.

If you are not satisfied with the outcome, you have the right to request a review by the Ombudsman NT. You can contact the Ombudsman NT on:

Phone: (08) 8999 1818    Free Call: 1800 806 380 Email: nt.ombudsman@nt.gov.au